Managed Services Provider
Top tier, holistic IT services.
At EAG, we focus on the thing that matters most; you and your employees. This can be seen in our low average wait time for support, high first-call resolution, and great client satisfaction. Our team is 100% U.S. based, ensuring high-quality service, and is knowledgeable in 70+ software packages.
From troubleshooting to ongoing maintenance and support, we deliver fast, reliable IT services that keep your business running without interruptions.
Service Essentials:
- Remote End User Support
- Remote Monitoring of Servers and Networking Equipment
- IT Incident and Problem Management
- Windows OS Management, Monitoring and Patching (workstations, laptops, and servers)
- Change Control Management
- Backup Management
(dependent on the solution) - IT based printer management
(network or USB printing, basic configuration only) - Office 365 Management
- Internet Circuit Management
- Basic Inventory and Warranty Status Reports
- Yearly business reviews
- Microsoft CSP Products
(Office 365, Azure, Licensing)
Service Plus:
- All Service Essentials items plus:
- Advanced Endpoint Detection and Response (via Microsoft Defender for Endpoint)*
- Advanced E-Mail Protection (via Defender for Office 365)
- Azure AD/Office 365 Risky User Management
- Vulnerability Management and Remediation
- Security Incident Management
*Defender for Endpoint has a licensed cost and is a requirement. Not included in the per-user fee.
Service Premium:
- Includes Essential Plus offerings:
- Onsite issue resolution and 1 onsite visit per month – Houston Area clients only
- Quarterly Business Reviews and IT Roadmap and budgeting
- Vendor Management, representation with IT Vendors, and purchasing outside of verified vendors.
- Telcom and Mobile device management and provisioning
- Phone system management and procurement of mobile devices
- Additional Reporting for IT asset inventory, performance, and utilization
- KnowBe4 phishing campaigns and security training management
A La Carte Items:
- Regular Onsite Visits
- Reoccurrence can be negotiated, we will apply discounts for more frequent onsite visits.
- KnowBe4
- Instructor Led Cyber Security Training
- Annual Board Presentations
- Annual NIST Assessment
- Quarterly Vulnerability Scans
- Fractional CIO Services
- Asset Disposal with Certified Destruction