EAG Inc.

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Managed Services Provider

Top tier, holistic services for the energy, manufacturing energy services, engineering, and transportation industries.

Managed Service Provider

Our goal is to deliver long-term stability and optimized IT for our clients. Our team is US-based and provides a consistent client experience designed to simplify IT and cut costs. We ensure client’s infrastructure is running properly and provide ongoing proactive support.

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Service Essentials

Remote End User Support

Remote Monitoring of Servers and Networking Equipment

IT Incident and Problem Management

Windows OS Management, Monitoring and Patching (workstations, laptops, and servers)

Change Control Management

Backup Management
(dependent on the solution)

IT based printer management
(network or USB printing, basic configuration only)

Office 365 Management

Internet Circuit Management

Basic Inventory and Warranty Status Reports

Yearly business reviews

Microsoft CSP Products
(Office 365, Azure, Licensing)

Service Plus

All Service Essentials items plus:

Advanced Endpoint Detection and Response
(via Microsoft Defender for Endpoint)*

Advanced E-Mail Protection
(via Defender for Office 365)

Azure AD/Office 365 Risky User Management

Vulnerability Management and Remediation

Security Incident Management

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Service Premium

Includes Essential Plus offerings:

Onsite issue resolution and 1 onsite visit per month – Houston Area clients only

Quarterly Business Reviews and IT Roadmap and budgeting

Vendor Management, representation with IT Vendors, and purchasing outside of verified vendors.

Telcom and Mobile device management and provisioning

Phone system management and procurement of mobile devices

Additional Reporting for IT asset inventory, performance, and utilization

KnowBe4 phishing campaigns and security training management

*Defender for Endpoint has a licensed cost and is a requirement. Not included in the per-user fee.

A La Carte Items

  • Regular Onsite Visits
  • Reoccurrence can be negotiated, we will apply discounts for more frequent onsite visits.
  • KnowBe4
  • Instructor Led Cyber Security Training
  • Annual Board Presentations
  • Annual NIST Assessment
  • Quarterly Vulnerability Scans
  • Fractional CIO Services
  • Asset Disposal with Certified Destruction

Case Studies

“We deliver full-spectrum IT, including cloud and infrastructure, cyber security, IT due diligence, service desk and field support, architecture rationalization, and more with a goal to stabilize and optimize IT for our clients.”

Curtis Forsyth
Vice President, Information Technology

Our Technology Partners