ITO Overview
Technology services for sustained value
Managed Services Provider
Access top level, tier 3 support engineers up front with the goal of achieving a high first call resolution without the frustration of multiple escalations.
Service Essentials
- Remote End User Support
- Remote Monitoring of Servers & Networking Equipment
- IT Incident & Problem Management
- Windows OS Management, Monitoring & Patching
- Change Control Management
- Backup Management
- IT Based Printer Management
- Office 365 Management
- Internet Circuit Management
- Basic Inventory & Warranty Status Reports
- Yearly Business Reviews
- Microsoft CSP Products
Service Plus
All Service Essentials items plus:
- Advanced Endpoint Detection & Response (via Microsoft Defender for Endpoint)
- Advanced E-Mail Protection (via Defender for Office 365)
- Azure AD/Office 365 Risky User Management
- Vulnerability Management & Remediation
- Security Incident Management
Service Premium
Includes Essential Plus offerings:
- Onsite issue resolution & 1 onsite visit per month – Houston Area clients only
- Quarterly Business Reviews, IT Roadmap & budgeting
- Vendor Management, representation with IT Vendors, & purchasing outside of verified vendors.
- Telcom & Mobile Device Management & Provisioning
- Phone System Management & Procurement Of Mobile Devices
- Additional Reporting for IT Asset Inventory, Performance, & Utilization
- KnowBe4 Phishing Campaigns & Security Training Management
Cloud & Infrastructure
Whether you host your servers onsite or in the cloud, EAG has the experience to manage, maintain and secure your systems and applications.
Cloud Migration Strategies
- Key cloud migration strategies & execution
- Significantly reduce IT footprint
- Increase collaboration between main offices, field offices, & remote operatives
- Reduce the risk of data loss
- Provide instant & real-time access to data
- Enhance flexibility in operations
- Allow companies to seamlessly scale
Cost Analysis & Right Sizing
- Optimize IT spending by conducting thorough cost analyses
- Ensure IT infrastructure is appropriately scaled
- Identify cost-saving opportunities
- Eliminate inefficiencies in IT operations
- Align IT resources with business needs
- Ensure maximum value & efficiency in IT operations
IT Due Diligence
- Evaluate a company’s IT infrastructure, security, & processes
- Ensure better valuation through comprehensive assessment
- Mitigate risks associated with IT infrastructure
- Determine the target’s IT capability to support the business
- Align IT with strategic business objectives
Cybersecurity
EAG’s cybersecurity team developed a predictive prevention process to dismantle threats and secure your network.
Risk & Vulnerability Assessments
Risk & Vulnerability Assessments
Proactive Support & Vulnerability Management
Spam Filtering & Monitoring
Anti-Virus & Anti-Malware
Asset Protection & Penetration Testing
“We deliver full-spectrum IT, including cloud and infrastructure, cyber security, IT due diligence, service desk and field support, architecture rationalization, and more with a goal to stabilize and optimize IT for our clients.”
Curtis Forsyth
Vice President, Information Technology
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